Return/Exchange/Cancellation Policy

It's uncommon, but occasionally customers want to return or exchange their straps. They also sometimes make a mistake and need to cancel an order.

Customers can return or exchange unworn/like-new merchandise within 30 days of purchase. The refund, minus return shipping, will be issued via the same method as the original payment.

Orders can also be canceled if they have not yet been fulfilled, at no fee.

To initiate a refund/exchange:

-Visit this link and enter your order number and email. You can choose to return or exchange your items.

-US Orders: You'll receive a link to download a pre-paid shipping label with a tracking number (US orders only). There is a $6.99 shipping cost for returns and refunds. Please check your spam folder if you don't see it in your inbox. Simply print out the label, stick it on, and drop it in the mail.

-International Orders can be shipped back using your own label (usually around $10-15).

-You can reuse the packaging the straps arrived in, or use your own.

-You'll receive a full refund as soon as the strap makes it to us. Exchanges will be shipped out the next business day after the return is received.

-If there is a problem with your order (such as a manufacturing defect or incorrect item received), please email us at sales@straphabit.com. Do not submit a return or exchange.

To cancel an existing order:

If you have NOT yet received a shipping notification, you can cancel your order by clicking the link in your confirmation email or by accessing your account at this link.

If your order has already shipped, you can request a refund after it has been delivered by using the method above.

To modify an existing order:

Please cancel your order and place a new one.