My first order from StrapHabit was quite involved with multiple items that included most of the tools on offer, of excellent quality I have to say, as well as a mix of Quick Adjust Bracelet Clasps, of all three colors on offer, but of varying quantities. A lot to manage, and in the heat of Black Friday shipping, several items were left off. I was a bit perplexed when the delivery showed up yesterday when the shipper indicated the order was complete. Well today the shop owner himself responded and saw to it that the missing items were shipped by air to me rapidly. He personally handled the items and saw to it that they made the departure on time. I can't think of any other vendor that goes to that length to Make Things Right. I'm a collector of timepieces and have well over 150 by now, some brands more than one, and I have experienced all manner of service. Nick goes Above and Beyond and stands out because of that. If given the chance, he will do the same for you too.